Vendor Operations Coordinator

• Drive vendor excellence and shape customer outcomes in a fast-paced, impact-driven role. 
• 12 Month Fixed Term full-time | Competitive package
• Based at our Head Office in Haymarket | Hybrid Work Environment

About PLUS ES

At PLUS ES, our mission is clear: to empower Australian businesses in optimising their energy consumption through tailored Embedded Network solutions and cutting-edge Metering and Data services as well as Infrastructure solutions in the areas of BESS, EVCI and fibre. As the energy landscape rapidly evolves, we stand at the forefront, proudly positioned as the premier infrastructure services company in Australia.

Central to our success are our people, who embody our values of safety, diversity, and inclusivity. We prioritise fostering a workplace culture that champions individual development and embraces workplace flexibility. By providing outstanding career opportunities in both established and emerging sectors, we empower our employees to thrive and grow. It's this commitment to our people that defines PLUS ES as a truly exceptional place to work.

Find out more about PLUS ES here

See yourself working here

As the Vendor Operations Coordinator, you will play a key part in delivering a seamless end-to-end Vendor experience aligned with the PLUS ES customer vision. As the primary point of contact for vendor operational enquiries and escalations, you will ensure consistent and high-quality service delivery across all touchpoints.

You will be responsible for managing retailer KPIs and proactively monitoring vendor performance. This includes identifying areas for improvement, ensuring service standards are met, and driving accountability across internal and external stakeholders.

Additionally, you will support the Vendor Operations team by contributing to business improvement initiatives, helping to optimise processes and enhance overall operational efficiency.

Your key responsibilities will also include:

• Provide high-quality service to support various deployment programs.
• Provide vendor support with a strong focus on achieving key business targets.
• Analyse deployment data to produce reports, reconciliations, and key insights.
• Report on retailer KPIs and vendor performance, aligned with OKRs, KPIs, and project outcomes.
• Minimise incidents and missed appointments.
• Maintain ongoing, effective communication with vendors to ensure alignment and responsiveness.
• Collaborate with internal stakeholders to drive positive customer outcomes.
• Support the implementation of recommended improvement actions and processes.
• Proactively contribute feedback and input to support continuous business improvement.

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values. 

To be successful, you will have:

• Proven people management skills and the ability to build strong relationships with stakeholders, including clients.
• Advanced computer skills, particularly in Microsoft Excel (including advanced functions) and PowerPoint, with a high level of attention to detail.
• Well-developed capabilities in data analysis, reporting, and reconciliations, with a strong understanding of business context to identify issues and opportunities.
• Experience in leading process improvement initiatives and supporting broader business programs, including working with offshore BPO teams.
• A fast-learning mindset with the flexibility to provide temporary support to other areas when needed.
• Effective verbal and written communication skills, complemented by strong stakeholder engagement skills.

Life at PLUS ES

At PLUS ES, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally.

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program.

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At PLUS ES, it's all about supporting you in every aspect of life!

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team - recruitment@ausgrid.com.au. 

Application close date: 15 October 2025 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

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