Service Reporting Manager

• Lead the transformation of service reporting and operations in a high-impact role, driving insight, governance, and real outcomes
• Competitive Package + Bonus | Flexible hybrid work model | Permanent Full-time Role
• Melbourne based location | Occasional travel required

At PLUS ES we are dedicated to helping Australian businesses optimise energy consumption through the latest Metering and Data services and tailored Embedded Network solutions.

The Australian Energy sector is rapidly evolving, and here at PLUS ES we are leading the way as the number one metering service company in Australia.  Through Metering and Data Services we enable retailers, networks, and commercial & industrial businesses to harness the power of data, enabling insight and innovation to create transformational business outcomes. We also provide a broad range of infrastructure services, including end to end delivery of electrical and telecommunications infrastructure.

Our people are the key to our success. Through our focus on safety and a diverse and inclusive workforce we provide our people outstanding career opportunities in current and emerging sectors with a commitment to individual development and workplace flexibility.  Our people tell us this is what makes PLUS ES a great place to work!

Find out more about PLUS ES here

See yourself working here

We are looking for a hands-on Service Reporting Manager to establish, uplift, and lead service reporting and performance governance across a dynamic and evolving operations environment. This is a critical role where you will go beyond reporting bringing structure to complexity and turning data into meaningful, actionable insight that drives operational performance.

You will own and continuously improve the service reporting framework, ensuring clear visibility of performance, retailer SLAs, operational risks, and service outcomes. Working closely with stakeholders across the business, you will drive a shift from reactive reporting to a more proactive, insight-led operating model.

Your key responsibilities will include:

• Establish and lead a centralised service reporting and governance framework across Metering Operations
• Deliver clear visibility of service performance, retailer SLAs, risks, operational trends and readiness for new services
• Lead, manage and develop a small team
• Design and deliver reports, dashboards, and performance packs for leadership decision-making
• Standardise metrics, definitions, and data quality across multiple teams and stakeholders
• Drive the continuous improvement in collaboration with the Reporting and Analytics team
• Partner across operations, and internal & external stakeholders (including retailers and service providers)
• Lead workshops, acting as the SME for reporting and performance insights
• Support service readiness across key projects

What you bring to the role

We’re looking for someone who can build, lead, and deliver, and is comfortable being hands-on to drive real outcomes. You are confident working across diverse stakeholder groups, effectively eliciting requirements and translating them into meaningful reporting and actionable insights. You combine strategic thinking with strong attention to detail, and bring well-developed financial and commercial acumen, with the ability to interpret performance in the context of cost, efficiency, and profitability (including OPEX, cost-to-serve, and EBITDA impacts).You are motivated by strengthening governance, improving processes, and delivering measurable outcomes that enhance business performance.

To be successful, you will also have:

• Bachelor’s degree (or equivalent experience) in operations, business, management or a related discipline
• Extensive experience (typically 8–10+ years) in service management, operational reporting or performance governance roles.
• Experience in transforming or uplifting reporting functions in evolving environments
• People leadership experience, with the ability to lead and support a small team
• Strong understanding of retailer SLAs, service performance drivers and compliance requirements
• Proven experience in service readiness and service reporting

Desirable but not essential:

• Exposure to SAP S/4HANA, Salesforce, CRM and Power BI Power BI or similar platforms
• Experience working with offshore teams
• Demonstrated experience within utilities or energy environments, ideally within metering, customer operations or regulated services.

Life at PLUS ES

At PLUS ES, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best - physically and mentally.

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program.

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At PLUS ES, it's all about supporting you in every aspect of life!

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au.

Applications Close: 10 July 2026 (Please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

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