Senior Operations Coordinator

• Drive operational success and build strong stakeholder relationships at PLUS ES! 
• 12 Month Fixed Term full-time | Competitive package + Bonus opportunity
• Haymarket, Sydney location | Hybrid Work Environment

At PLUS ES, our mission is clear: to empower Australian businesses in optimising their energy consumption through tailored energy solutions and cutting-edge Metering and Data services. As the energy landscape rapidly evolves, we stand at the forefront, proudly positioned as the premier metering service company in Australia.

Our Metering and Data Services offer a gateway for retailers, industrial entities and commercial networks to unlock the potential of data, facilitating insight and innovation that drives transformative business outcomes.  Additionally, our comprehensive suite of infrastructure services spans the entire spectrum, from seamless delivery of electrical to telecommunications infrastructure, ensuring a robust foundation for energy solutions.

Central to our success are our people, who embody our values of safety, diversity, and inclusivity. We prioritise fostering a workplace culture that champions individual development and embraces workplace flexibility. By providing outstanding career opportunities in both established and emerging sectors, we empower our employees to thrive and grow. It's this commitment to our people that defines PLUS ES as a truly exceptional place to work.

Find out more about PLUS ES here

Your new role

As the Senior Operations Coordinator at PLUS ES, you will play a key role in delivering a seamless end-to-end Retailer experience that aligns with our customer-focused vision. You’ll be responsible for reporting and reconciling key deployment activities, supporting the financial management of our cost-to-serve, and contributing to the overall operational efficiency of the business. In addition, you’ll collaborate closely with the Deployment team to drive business improvement initiatives, helping to shape and enhance the way we deliver value to our customers.

Your key responsibilities will also include:

• Deliver high-quality support across a variety of Deployment programs.
• Provide responsive and effective support to Retailers and Vendors, contributing to the achievement of key business targets.
• Analyse Deployment data to generate meaningful reports, reconciliations, and key insights.
• Monitor and report on Retailer KPIs and Vendor performance, ensuring alignment with OKRs, KPIs, and project outcomes.
• Support cost management and achieving financial targets.
• Collaborate with internal stakeholders to drive positive outcomes for customers and the business.
• Support the implementation of recommended improvement initiatives and processes, while proactively contributing ideas and feedback to drive continuous improvement.

Spark our interest!
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. 

To be successful, you will have:

• Proven people management and stakeholder engagement skills, with the ability to build strong relationships across teams and with clients.

• Advanced computer proficiency, particularly in Microsoft Excel advanced functions and PowerPoint, along with a high attention to detail.
• Strong analytical capabilities in data interpretation, reporting, and reconciliations, with the ability to identify issues and opportunities within a business context.
• Demonstrated experience in leading process improvement initiatives and supporting broader business strategies, including collaboration with offshore BPO teams.
• Strong financial expertise, with experience in reviewing payment claims, processing invoices, conducting cost analysis, and vendor comparison.
• Demonstrated experience with information systems and a proactive approach to becoming a subject matter expert (SME).
• Excellent verbal and written communication skills and a proven ability to adjust to changing priorities and business needs to support other areas when needed.
• A self-motivated and autonomous working style, capable of delivering results with minimal supervision.

Grow with PLUS ES
To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.  

PLUS ES perks
Revel in more than just a competitive salary! Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms. From Mercer Care & Living Service support (designed to help you and your families to make better, faster aged care decisions whenever you need to), to flexible ‘Family Leave’ entitlements, be sure our people are at the forefront!

Our people are paramount to the continued success of PLUS ES, therefore celebrating great work is important to us! It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones! For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.

Belonging at PLUS ES

At PLUS ES, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.  

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team - recruitment@ausgrid.com.au. 

Application close date: 26th August 2025 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

PLUS ES - Enabling businesses to build our future communities