Account Manager

• Drive strategic growth by managing key customer relationships and identifying new business opportunities!
• Permanent Full Time | Competitive package + Bonus opportunity
• Silverwater, Sydney location | Flexible hybrid work model | Travel required around Sydney & Newcastle (occasional interstate travel will also be required)

At PLUS ES, our mission is clear: to empower Australian businesses in optimising their energy consumption through tailored energy solutions and cutting-edge Metering and Data services. As the energy landscape rapidly evolves, we stand at the forefront, proudly positioned as the premier metering service company in Australia.

Our Metering and Data Services offer a gateway for retailers, industrial entities and commercial networks to unlock the potential of data, facilitating insight and innovation that drives transformative business outcomes.  Additionally, our comprehensive suite of infrastructure services spans the entire spectrum, from seamless delivery of electrical to telecommunications infrastructure, ensuring a robust foundation for energy solutions.

Central to our success are our people, who embody our values of safety, diversity, and inclusivity. We prioritise fostering a workplace culture that champions individual development and embraces workplace flexibility. By providing outstanding career opportunities in both established and emerging sectors, we empower our employees to thrive and grow. It's this commitment to our people that defines PLUS ES as a truly exceptional place to work.

Find out more about PLUS ES here

Your new role

As the Account Manager (Metering) at PLUS ES, you’ll be at the forefront of driving growth by managing and seeking new business opportunities across metering, data and other value-added services to support strategic business plan targets. You will have a key responsibility in maintaining and growing relationships with key retailers, brokers, and customers to expand our client base and enhance customer satisfaction.

Your key responsibilities will also include:

• Providing account management and customer care for all customers within the assigned portfolio.
• Managing the inbound Sales queue for the Account Management team including website and other general enquiries.
• Contract management assistance – tracking expiring agreements, securing renewals, liaising with the commercial team as required.
• Supporting the development and delivery of account plans for key customers and assisting in the resolution of day-to-day escalations.
• Identify and respond to relevant RFP’s, Tenders, quote requests within nominated timeframes by seeking input from relevant business stakeholders.
• Provide accurate reporting against key metrics to track performance and sales targets.

Spark our interest!
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. The successful candidate will have proven experience and excellent understanding of the National Electricity Market (NEM), specifically in relation to contestable metering and smart metering services. The ideal applicant will have a thorough understanding of the PLUS ES product and service portfolio as well as exceptional interpersonal skills and experience in dealing with a variety of internal and external stakeholders including the ability to foster strong relationships.

To be successful, you will also have:

• Knowledge of smart metering customers, prospects and processes.
• Previous experience in a similar industry and role.  
• Customer focused approach to trouble shooting, resolving issues and building confidence in PLUS ES brand, services and capabilities.
• The ability to collaborate with key teams and stakeholders to achieve business objectives as well as proven negotiation and problem-solving skills.
• Advanced literacy of the tools, systems and processes associated with metering account management, including Microsoft Office suite, Power BI, SalesForce, SAP/Storm, MBS/IEE.
• Ability to exercise a high level of confidentially and discretion when dealing with sensitive or confidential information.

Grow with PLUS ES
To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.  

PLUS ES perks
Revel in more than just a competitive salary! Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms. From Mercer Care & Living Service support (designed to help you and your families to make better, faster aged care decisions whenever you need to), to flexible ‘Family Leave’ entitlements, be sure our people are at the forefront!

Our people are paramount to the continued success of PLUS ES, therefore celebrating great work is important to us! It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones! For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.

Belonging at PLUS ES

At PLUS ES, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.  

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team - recruitment@ausgrid.com.au. 

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