Operational Support Admin Manager

• $172k base + 15.5% Super + Bonus + enjoy a ‘Monthly Day Off’ in support of work life balance!
• Flexible working arrangements
• Permanent role location - Artarmon / Homebush / Wallsend

Ausgrid is embarking on an exciting transformation journey, offering an unparalleled opportunity to be part of something monumental. As a leading energy distribution business servicing Australia's east coast, we take pride in delivering a safe and reliable electricity supply to over 1.8 million homes, positively impacting the lives of more than four million Australians daily.

Our vision is straightforward yet powerful: for our communities to have the power for a resilient, affordable net zero future. ​
 

We understand that the work we undertake today collectively paves the way for a transformative tomorrow. Embracing a culture centred on our values: customer focussed, commercially minded, collaborative, honest, accountable, and respectful. We embody our values in every aspect of our operations.

Your new role
Reporting directly to the Head of Transmission & Services, this role has 4 direct and 20 indirect reports. This pivotal role involves leading a dynamic team tasked with a diverse range of administrative support services for our Safety, Delivery and Operations group. To enhance operational efficiency and achieve exceptional outcomes in safety, quality, and commercial viability. This role entails strategic planning to elevate support services, introducing innovative solutions, and refining processes for optimal performance. It's about driving continuous improvement, nurturing team capabilities, and cultivating a culture of excellence and innovation. Moreover, it involves fostering strong relationships with clients and stakeholders, and overseeing impactful projects that propel us toward sustained success. If you're poised to steer the course in shaping the future of support services with professionalism and proficiency, this role offers an exciting avenue for professional growth and impact.

Spark our interest!
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.
 

• A tertiary qualification in business administration, management, or a related field; and/or significant experience in a similar leadership role, preferably within a support services context.
• Class C Drivers Licence, and ability to travel to all areas of the Ausgrid network
• Ability to lead, motivate, and manage a diverse team, with experience in developing leaders and frontline staff across a large geographical area.
• Demonstrated ability to create, motivate, and empower a successful team through strong leadership and support.
• Excellent verbal and written communication skills and highly developed interpersonal skills, demonstrated capability in building relationships across a variety of internal and external stakeholders, including ability to balance different priorities and requirements across stakeholders.
• Demonstrated experience in managing stakeholder expectations in stressful situations to minimise and deliver a positive customer experience.
• Demonstrated ability in the design and implementation of lean processes and value-adding activities.
• Strong analytical and problem-solving skills, with the ability to practically align these to business objectives in the context of varying stakeholder expectations.
• Demonstrated experience and ability to establish performance reports in an organisational context for internal and external stakeholders.
• Demonstrated experience and ability to develop and implement performance reporting to identify, test and measure improvement opportunities.
• Demonstrated capability to deliver projects to quality, time, and cost while maintaining a good customer experience.
• Advanced time management and organisation skills, demonstrated ability to set and achieve goals.
• Advanced experience in using Microsoft Office in a team environment.

Grow with Ausgrid
To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.  

Ausgrid Perks
Revel in more than just a competitive salary! Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms.

Our people are paramount to the continued success of Ausgrid, therefore celebrating great work is important to us! It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones! For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.
 

Belonging at Ausgrid
At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.
 

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au
 

Join us in shaping a diverse and inclusive workforce where everyone can thrive.