Program Manager

About Ausgrid – we’re wired for good

We’re the largest distributor of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

Lead a major transformation shaping the future of customer connections

We’re looking for a Program Manager to lead our Connections Excellence Program, a high-impact, multi-year transformation delivering smarter, simpler and more customer-focused connection experiences.

You will take the reins of a significant program and drive it through system integration, go-live and beyond, embedding lasting change across people, processes and technology. As Program Manager, you’ll lead end-to-end delivery, ensuring outcomes are achieved across scope, schedule, budget and quality. You’ll play a critical role in modernising how we manage 80,000+ customer connection applications annually, including implementing a new ServiceNow platform to replace legacy systems.

• Drive delivery performance across vendors and internal teams, holding accountability to timelines, quality and commercial outcomes
• Set clear direction and foster a high-performing, outcomes-focused delivery culture
• Provide governance and reporting to senior stakeholders, including Executive and SteerCo forums
• Identify and manage risks while maintaining strong financial oversight
• Partner with ICT and business stakeholders to deliver large-scale, technology-enabled change
• Enable cross-functional collaboration to define roadmaps, milestones and strategic priorities
• Champion a customer-centric, continuous improvement mindset across the program
• Translate data and insights into initiatives that improve service, efficiency and customer outcomes
• Establish and embed a sustainable continuous improvement model post go-live

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. 

• Tertiary qualifications in a relevant discipline, supported by extensive experience leading large-scale business and customer-centric transformation programs
• Proven experience delivering technology-enabled change, with a strong focus on digital and customer experience (CX) outcomes
• Demonstrated ability to apply human-centred design thinking to deliver practical, customer-focused solutions
• Strong commercial acumen with experience leading complex transformation initiatives and driving measurable business outcomes
• Highly developed analytical and problem-solving skills, with the ability to translate data into actionable insights and continuous improvement opportunities
• Exceptional stakeholder engagement, influencing and negotiation skills, with the ability to build credibility at all levels, including executive
• Experience managing vendors, commercial arrangements and delivery performance within complex environments
• Strong communicator, able to distil complex or technical information into clear, compelling messages for diverse audiences
• Proven ability to lead, coach and align cross-functional teams, including direct and virtual teams, to achieve shared outcomes
• Skilled in managing risk, competing priorities and high-pressure environments, while making sound, high-impact decisions
• Strong interpersonal skills, including the ability to navigate conflict, build consensus and maintain effective relationships across diverse stakeholders
• Highly organised with the ability to manage multiple programs, priorities and deadlines effectively

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team recruitment@ausgrid.com.au.

Application close date: 14 June 2026 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.