Operations Support Team Lead

• $123k base + 16% Super + a fortnightly Rostered Day Off (RDO)
• Sydney region location with regular travel to other Ausgrid depot locations required
• Multiple Locations for base depot/office
• Permanent role – Leading a team of Field Support Officers
   

Ausgrid is on an exciting renewables transformation journey, and now is the time to be a part of something big! As a leader in energy distribution, we’re proud to service Sydney, the Hunter and Central Coast, delivering safe and reliable electricity to more than 1.8 million homes and businesses – that’s over 4 million Australians relying on us every day.

Our purpose is to make electricity accessible for all, and it’s our people that bring this to life. As we continue to grow, we are in search of exceptional talent to help us achieve our goals. Together, we can move towards a smarter, more sustainable future.

At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.

Your new role
We are seeking an experienced and dynamic People Leader to manage and motivate a geographically dispersed team of Field Support Officers across the Sydney region. In this role you will ensure consistent work practices and foster high levels of engagement across your region.

Your role will see you collaborating with your counterpart in the North Region to ensure consistency across regions, while coaching and developing your team to meet operational targets and deliver effective, efficient services. You will manage compliance activities, facilitate process improvements, and implement change strategies to drive continuous operational excellence.
 

In addition, you’ll oversee business planning, work scheduling, and incident-related emergency response management. You will play a key role in promoting a safety culture, ensuring incident management plans are up-to-date, and investigating trends and risks to develop solutions.

This is an exciting opportunity to lead a high-performing team and make a significant impact within our operations while collaborating with internal and external stakeholders to drive success.
 

*This role requires a minimum of 3 days in the office each week, with rotational travel between Sydney depots – Pool cars are available and can be utilised.

*Base location can be at: Sydney CBD, Artarmon, Banksmeadow, Homebush, Oatley, Hornsby, Dee Why, Silverwater or Potts Hill.

Spark our interest!
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.
 

• Tertiary qualifications in related field or equivalent experience in a similar role.
• Class C Driver’s License – ability to travel across the Sydney network regularly.
• Well developed interpersonal skills; supervisory, negotiation, policy development and written communication skills with the ability to liaise effectively with all levels of the organisation and external customers and stakeholders.
• Demonstrated experience in leading, coaching and developing people with the ability to manage and motivate a team.
• Advanced computer literacy in Microsoft Office and systems.
• Strong organisation skills with the ability to prioritise, coordinate and deliver a wide range of varied activities.
• Recognised excellent analytical, problem solving and decision making skills.
• Strong track record of initiating, driving and implementing continuous improvement initiatives across multiple teams.
• Experience in managing a support function servicing a range of stakeholders.

Life at Ausgrid
At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally.
 

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program.

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At Ausgrid, it's all about supporting you in every aspect of life!
 

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au

Applications Close: 24 March 2025 Please note, our vacancy close dates may be subject to change, we will assess applications as they are received. 

Applicants must have full Australian work rights to apply.

Join us in shaping a diverse and inclusive workforce where everyone can thrive.