Infrastructure Support Engineer

• Provide key infrastructure support to maintain the ongoing security and efficiency of system operations
• Permanent Full Time | Salary from $145,036 + 16% Super
• Enjoy a fortnightly Rostered Day Off (RDO) in support of work life balance!
• On-site opportunity at our Silverwater OR Wallsend locations

Ausgrid is on an exciting renewables transformation journey, and now is the time to be a part of something big! As a leader in energy distribution, we’re proud to service Sydney, the Hunter and Central Coast, delivering safe and reliable electricity to more than 1.8 million homes and businesses – that’s over 4 million Australians relying on us every day.

Our purpose is to make electricity accessible for all, and it’s our people that bring this to life. As we continue to grow, we are in search of exceptional talent to help us achieve our goals. Together, we can move towards a smarter, more sustainable future.

At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.

Your new role

As Infrastructure Support Engineer, you will play a critical role in providing infrastructure support to the Control System Operational Technology (OT) environment, ensuring the ongoing secure and efficient operation of current systems. Reporting to the Manager OT Operations, this role requires close collaboration with a variety of key business groups, including Ausgrid’s Control Room, Network Security, Model Management teams, and Control System Solutions.

Working in this dynamic environment, you will be at the forefront of maintaining system availability targets while driving improvements in the performance and reliability of the infrastructure. A key focus of the role will be ADMS-specific support, working closely with managed support vendor staff to ensure seamless operation. In addition to maintaining system uptime, you will leverage your in-depth knowledge of ADMS operations to provide technical leadership on initiatives designed to enhance the system's capabilities. This will directly contribute to better outcomes for the business, helping to drive continuous improvements across the board. The position demands strong, collaborative relationships with teams such as SCADA Operations, Control System Solutions, Operational Support Systems, and the Network and Security Operations Centres.

Day to day, this role will see you:

• Provide Level 1 and 2 support for ADMS back-end and user-facing applications, ensuring swift issue resolution.
• Coordinate ADMS resilience activities, including system failover exercises.
• Serve as SME for OT system business continuity and disaster recovery plans.
• Use ITIL management systems to track and update support activity status.
• Proactively monitor ADMS, identifying and resolving emerging issues.
• Respond to stakeholder incidents, fulfilling service requests (e.g., access provisioning/removal).
• Lead or assist in resolving identified problems and seek change approval from the OT Change Approval Board.
• Apply patches, upgrade software, and deploy anti-virus definitions as needed.
• Manage backup tapes with off-site data archive vendor.
• Maintain system documentation (e.g., IPAM, CMDB) and contribute to knowledge base for best practices.
• Support investigations and troubleshooting of Control System-related failures.

Spark our interest!

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.

The successful candidate will hold a tertiary level qualification in an IT related discipline; or related industry qualification, with strong technical capability in the following:

• Schneider Electric (SE) EcoStruxure ADMS: experience with ADMS backup/restore, environment synchronisation, and backup configuration (agent/VM-based).

• Infrastructure Support: expertise in Redhat Ansible for backup/restore and failover testing across servers, network switches, load balancers, firewalls, fibre channel switches, and SANs.
• Redundancy Management: managing redundancy for ADMS, OT systems, Microsoft AD, DNS, NTP, MOVEit, and DFS.
• PKI Support: experience with PKI for encrypted communications, signed package attestation, and secure web server communications.
• Datacentre and Virtualization: support for compute, storage, networking hardware, and virtual environments (backup/restoration).
• Operating Systems & Patching: knowledge of Windows and Linux OS, and patching (OS, drivers, firmware).
• Microsoft Server Technologies: familiar with Active Directory, IIS, and MS SQL.
• Task Automation: skilled in Redhat Ansible for automation.
• ITIL Processes: understanding of ITIL methodologies, including service, incident, problem, change, and configuration management.

To be successful in this role, you will need to effectively multi-task and quickly adapt to new technologies as part of business-as-usual activities. Strong technical analysis, problem-solving and analytical skills are essential, along with excellent written communication abilities.

You should have experience working with both business and technical stakeholders, demonstrating strong interpersonal skills and the ability to collaborate with individuals from various disciplines and technical backgrounds. Clear, concise, and tactful communication with senior management, peers, and team members is key. Participation in the on-call roster for out-of-hours support will also be required.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally.

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program.
 

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At Ausgrid, it's all about supporting you in every aspect of life!

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au.

Applications Close: 24 April 2025 Please note, our vacancy close dates may be subject to change, we will assess applications as they are received.

Applicants must have full Australian work rights to apply.

Join us in shaping a diverse and inclusive workforce where everyone can thrive.