Field Operations Support Officer

• Permanent Full Time | $101,673 + 16% Super | 7am to 3:30pm
• Receive a fortnightly Rostered Day Off in support of work life balance!
• Based at our Artarmon Depot | Hybrid Work Environment

Ausgrid is on an exciting renewables transformation journey, and now is the time to be a part of something big! As a leader in energy distribution, we’re proud to service Sydney, the Hunter and Central Coast, delivering safe and reliable electricity to more than 1.8 million homes and businesses – that’s over 4 million Australians relying on us every day.

Our purpose is to make electricity accessible for all, and it’s our people that bring this to life. As we continue to grow, we are in search of exceptional talent to help us achieve our goals. Together, we can move towards a smarter, more sustainable future.

At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.

Your new role

As a Field Operations Support Officer (FOSO), you will play a key role in delivering cross-group operational support services. You will work closely with field and office-based teams to ensure smooth coordination, and service delivery across the business. This is a dynamic role that requires strong communication, attention to detail, and the ability to juggle multiple priorities.

This role is primarily based at our Artarmon Depot, with occasional travel to our Dee Why Depot. While not frequent, flexibility to support across both locations when needed is required.

Your key responsibilities will include:

• Provide operational and administrative support across multiple teams.
• Coordinate and track service requests, work orders, and compliance activities. 
• Assist with reporting, documentation, and system updates.
• Support the implementation of new processes and continuous improvement initiatives. 

To be successful, you will have: 

• A proactive mindset with a focus on problem-solving and service delivery.
• Proven experience in an operational support or administrative role.
• Strong organisational and multitasking skills with the ability to prioritise in a fast-paced and reactive environment.
• Proficiency using systems like Microsoft Teams, Works Management System (WMS), Microsoft Dynamics, and ideally experience with CRM systems and scheduling or rostering tools will be highly regarded. 
• Familiarity with raising purchase orders and managing procurement tasks - experience using SAP is desirable, particularly for handling purchase orders and investigation workflows.
• Excellent communication and stakeholder engagement abilities. Ability to liaise effectively with both internal teams and external stakeholders.
• A current Class C motor vehicle licence.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally. 

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program. 

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At Ausgrid, it's all about supporting you in every aspect of life!

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au.

Application close date: 20th August 2025 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

Join us in shaping a diverse and inclusive workforce where everyone can thrive.