Emergency Services Officer

• Rare opportunity to join our emergency response team!
• $103k base + 16.5% Super + allowances | 24/7 rotating Shift Work
• Hornsby depot location | Network travel required | Work use vehicle provided

Here at Ausgrid, we’re working on a future that works for everyone. As a leader in energy distribution, we’re proud of the work we do, delivering safe and reliable electricity to more than 2 million homes and businesses – that’s over 4 million Australians relying on us every day.

We’re driven by our purpose to make electricity accessible for all, and it’s our people that bring this to life. As we continue to grow, we are in search of exceptional talent to help us achieve our goals. We’re working today for a sustainable, affordable tomorrow.

We are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.

Your new role
Reporting to the Field Manager, the Emergency Services Officer (EMSO) is responsible for providing critical emergency response and diagnostic services to ensure the safety and reliability of Ausgrid's network. This role operates on a 24/7 rotating shift roster, responding to network incidents such as storms, bushfires, and other emergency situations that impact the electrical grid.

As an EMSO, you will prioritise tasks to maximise productivity and ensure optimal use of resources. This includes replacing Low Voltage distribution fuses to maintain the integrity of the network and keep services running efficiently.

In addition to fieldwork, the EMSO conducts thorough investigations into incidents like electric shocks, fire damage, and high voltage (HV) into low voltage (LV) faults. You will also prepare detailed reports and collaborate with emergency services and regulatory bodies during these investigations. Furthermore, the role involves identifying non-conformance in customer installations and completing the necessary reporting to ensure safety and regulatory compliance.

Spark our interest!

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.

• Qualified in a relevant electrical trade – Cert III in ESI Power Systems (or equivalent).
• Qualified Electrical Supervisors Certificate.
• Class C Drivers Licence.
• Electrical Safety Rules accreditation and other relevant statutory training.
• WH&S WorkCover – General Induction.
• Basic climbing procedures training.
• Proven experience and technical expertise in an electrical trade role within the electricity distribution industry including demonstrated experience in customer installations and testing procedures.
• Sound knowledge of relevant statutes, regulations and procedures such as safe working practices, network standards and codes of practice.
• Demonstrated experience in the application of safe manual handling techniques.
• Competence in the use of basic hand and power operated tools and equipment.
• Demonstrated ability to resolve complex technical and other problems or escalate appropriately

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally.

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program.

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At Ausgrid, it's all about supporting you in every aspect of life!

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au.

Applications Close: 14 September 2025 Please note, our vacancy close dates may be subject to change, we will assess applications as they are received.

 Applicants must have full Australian work rights to apply.

Careers that are wired for good