Customer Strategy Lead

• Lead and deliver customer strategy and transformation initiatives, turning insights into tangible business outcomes.
• Permanent full-time Opportunity | $190,026 + 16.5% Super + Bonus
• Based at our Head Office in Haymarket, Sydney | Hybrid Work Environment
• Receive a Monthly Day Off in support of work life balance!  

About Ausgrid – we’re wired for good

We’re the largest distributor of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

Join our Customer Strategy team in a high-impact role focused on driving business improvement, customer journey optimisation, and data-led transformation. This role goes beyond strategy, as the Customer Strategy Lead you’ll own and deliver end-to-end initiatives, working closely with senior stakeholders to translate insights into practical, measurable outcomes.

You’ll play a key role in shaping how Ausgrid uses customer data, technology, and AI to improve experiences and deliver long-term value.

Your key responsibilities will include:

• Lead end-to-end delivery of business improvement and customer strategy initiatives
• Engage and influence senior stakeholders across the business
• Analyse customer data and business processes to identify opportunities for improvement
• Define and optimise customer journeys, identifying pain points and driving solutions
• Develop business cases, proposals, and execution plans to support change initiatives
• Lead cross-functional workshops and align teams on outcomes
• Project manage delivery, track benefits, and ensure outcomes are realised
• Build and present business cases for improvement projects, aligned to governance processes and endorsed by senior leadership
• Contribute to project and portfolio reporting for senior management and executive sponsors

What you bring to the role
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. 

To be successful, you will have:

• 4+ years of experience with minimum 2 years experience in Tier 1/2 management consultancy, investment bank or corporate strategy team
• Demonstrated deep experience and knowledge of strategic problem solving
• Outstanding academic records, tertiary qualifications is essential
• Experience in energy / customer is an advantage
• Tertiary qualifications in project management, business or related commercial discipline
• Experience in management consulting (Tier 1 / Tier 2 firms highly regarded)
• Proven ability to lead and deliver complex projects end-to-end
• Experience in developing and implementing system and process improvement initiatives, with a high level of creativity and innovation to identify future opportunities and directions
• Demonstrated research, analytical, and problem-solving skills, with the ability to gather and analyse content and communicate clear, actionable insights to senior stakeholders.
• Strong interpersonal skills when dealing with both internal and external stakeholders

Life at Ausgrid
At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team recruitment@ausgrid.com.au.

Application close date: 17 July 2026 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.