Customer Service Representative

• $98,499 base (pro rata) + 16.5% super
• Fixed-Term Part Time | 25 hours weekly
• Shifts between 9:00am – 6:00pm, Mon - Fri
• Location: Newcastle
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About Ausgrid – we’re wired for good

We’re the largest distributor of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

We're looking for multiple customer-focused professionals to join our Contact Centre team in a  part-time role offering 25 hours per week, working 5-hour shifts between 9:00am and 6:00pm Monday to Friday.

This is an excellent opportunity for someone seeking greater work-life balance, returning to the workforce, studying, managing family commitments, or looking for stable part-time employment. The hours also make this an attractive opportunity for individuals with valid Australian working rights who are seeking flexible part-time work that can fit around other commitments.

More than anything, we're looking for people who genuinely enjoy helping others. If you're passionate about customer service, are an excellent communicator, can build rapport with a wide range of customers and enjoy learning new systems and technology, this could be the perfect role for you.

As a Customer Service Representative, you'll be the voice of Ausgrid for our customers, helping them navigate enquiries, service requests, planned outages and unexpected network incidents. You'll provide support across multiple channels, resolve customer concerns, maintain accurate records and ensure every interaction is handled with professionalism, empathy and care.

No two days are the same. You'll play an important role in supporting customers when they need us most, helping deliver a positive customer experience while contributing to a team that makes a real difference to the communities we serve.

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. 

We are seeking individuals who bring a customer-first mindset and a genuine desire to help people.

To be successful in this role, you'll have:

• A genuine passion for delivering outstanding customer service.
• Strong emotional intelligence with the ability to understand customer needs and respond with empathy and professionalism.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Confidence managing challenging or sensitive customer conversations.
• The ability to quickly learn and confidently navigate multiple systems, platforms and technologies.
• Strong attention to detail and the ability to maintain accurate records.
• Resilience, adaptability and a positive attitude in a fast-paced environment.
• Previous experience in customer service, contact centres, retail, hospitality or another service-focused environment.
• Knowledge of privacy and regulatory obligations relevant to customer service roles.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there. 

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go. 

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team recruitment@ausgrid.com.au

Application close date: 14th October 2026 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.