Customer Service Representative

• 6 Month Fixed Term Full Time | $94,893 + 16.5% Super
• Newcastle CBD location | Flexible hybrid work model
• Receive a fortnightly Rostered Day Off (RDO) in support of work life balance!

Ausgrid is on an exciting renewables transformation journey, and now is the time to be a part of something big! As a leader in energy distribution, we’re proud to service Sydney, the Hunter and Central Coast, delivering safe and reliable electricity to more than 1.8 million homes and businesses – that’s over 4 million Australians relying on us every day.

Our purpose is to make electricity accessible for all, and it’s our people that bring this to life. As we continue to grow, we are in search of exceptional talent to help us achieve our goals. Together, we can move towards a smarter, more sustainable future.

At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.

Your new role  

Reporting to the Contact Centre Team Leader, our Customer Service Representatives are the front-line face of our organisation. In this role you are the first touch point for many of our customers, responsible for delivering a best practice customer and stakeholder experience. 

You will work across multiple communication channels and platforms; telephone, email, and social media services, interacting with our customers and a variety of stakeholders across the business ensuring efficient and effective management of customer service. This varied role will give you consistent learning opportunities and the opportunity to develop your existing customer service skills in a fast-paced environment. 

• We are seeking to fill multiple 6-month fixed term contracts, with opportunity to extend.
• We require someone who can commit to working between the hours of 6am to 6pm, Monday to Friday and is flexible and available for on-call/emergency overtime, after hours/weekends as required.
• This role will deal with a diverse customer group and varying enquiries.

About You 
We are looking for a Customer Service Champion! The successful candidate will have a passion for achieving and have extensive experience in a forward-thinking customer service role. You will be a confident and proficient multitasker with experience in using multiple forms of communication channels, social media and multiple application programs. We are looking for a natural problem solver who takes pride in delivering exceptional customer service. 

To be successful, you will have the following: 

• Ability to thrive in a fast-paced contact centre environment.
• Professional, resilient, and confident with a genuine customer service delivery focus.
• Confident to navigate new technology and multiple software applications simultaneously.
• Proven analytical ability, problem solving, negotiation, and conflict resolution skills, with the aim of a successful outcome in a challenging environment.
• Ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Demonstrate the highest standards of professional conduct and support for others.
• Learn quickly and develop your capability whilst embracing feedback.
• Demonstrate proficiency in verbal and written communication skills and well‐developed interpersonal skills.
• Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation.

• Confident and professional phone manner.
• Maintain calm resilient composure in stressful situations.
• Accurate keyboard skills and computer literacy.
• Strong written communication skills.
• Flexibility and willingness to support emergency response situations out of normal rostered hours.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally. 

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program. 

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At Ausgrid, it's all about supporting you in every aspect of life!

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team recruitment@ausgrid.com.au.

Application close date: 13 August 2025 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

Join us in shaping a diverse and inclusive workforce where everyone can thrive.