Claims & Recoveries Manager

• 6‑month fixed‑term opportunity with the possibility of becoming permanent.

• Based at our Head Office in Newcastle | Hybrid Work | $140,820 + 16.5% Super
• Receive a fortnightly Rostered Day Off (RDO) in support of work life balance!

About Ausgrid – we’re wired for good

We’re the largest distributer of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

We are seeking an experienced and highly capable people leader to step into a critical acting leadership role within our Claims & Recoveries function.

As the Claims and Recoveries Manager, you will lead a high-profile operational team during a period of strong executive focus and increasing performance expectations, while also playing a key role in exploring future operating model options for the function.

We’re seeking a confident, emotionally intelligent leader with strong judgement, operational discipline and mature stakeholder engagement skills. This is an active leadership role that involves shaping outcomes and driving accountability. The successful candidate will help assess, shape and prepare the team for potential structural and capability changes as part of Ausgrid’s broader transformation program.

Your key responsibilities will include:

• Lead a large, high-volume operational team across claims assessment, customer compensation and third-party recoveries
• Drive improvements in productivity, quality, timeliness and cost control
• Lift performance and strengthen operational discipline in an area with strong executive visibility
• Explore and support future operating model options, including assessing structural, capability and workflow design opportunities
• Lead teams through change, consultation and transition activities as required
• Establish clear expectations, constructive performance conversations and a culture of accountability and professionalism
• Strengthen relationships with Legal, Operations and senior stakeholders through credible, clear and considered communication
• Improve reporting, workflow visibility and management oversight

What you bring to the role
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.

To be successful, you will have: 

• Demonstrated experience leading complex operational teams in regulated, customer-facing or claims-based environments
• Highly developed interpersonal and communication skills, with the ability to engage confidently and professionally at senior and executive level
• Proven experience leading teams through structural change, consultation and transition
• Strong judgement, emotional intelligence and resilience, particularly in high-pressure or high-visibility environments
• Comfort working with legal, technical or policy-driven complexity
• A leadership style grounded in accountability, ownership and continuous improvement

This acting role provides a unique opportunity to shape the future direction of a high-impact function while delivering tangible improvements to performance, culture and customer outcomes.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team recruitment@ausgrid.com.au.

Application close date: 6th February 2026 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.