Business Solutions Analyst

• Advance your career by transforming business needs into innovative solutions that help drive the future of energy.
• 12 Month Fixed Term Full Time | $190,026+ 16.5% Super
• Enjoy a monthly day off in support of work life balance!
• Open to Sydney or Newcastle locations | Hybrid work model

About Ausgrid – we’re wired for good

We’re the largest distributer of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

We're looking for a Business Solution Analyst to join our team and play a key role in delivering innovative ICT solutions and continuous improvement initiatives across the organisation. Reporting to the Customer Applications Manager this team is responsible for customer applications used by internal and external users.

This is an exciting opportunity for a highly analytical and solutions-focused professional who enjoys working with stakeholders, identifying opportunities for improvement, and helping transform business needs into practical technology solutions. you will provide expert guidance and contribute to planning activities, while operating with a high degree of autonomy and support from senior leadership.

This is a 12-month fixed term position which can be based at our Newcastle or Sydney Haymarket office.

Key responsibilities:

• Collaborate with stakeholders to understand business needs and develop innovative technology solutions.
• Analyse operational data, trends, and processes to identify opportunities for improvement and enhanced performance.
• Support the design, planning, and implementation of ICT initiatives and system enhancements.
• Develop project plans, schedules, release plans, and progress reporting to ensure successful delivery outcomes.
• Lead and coordinate application testing activities, including test strategies, scenarios, and quality assurance processes.
• Assess risks, evaluate emerging technologies, and recommend process improvements that drive business value.
• Support organisational change by developing communication and training materials that assist successful adoption of new systems and processes.
• Build strong relationships across the business and act as a trusted advisor for process and technology improvements.

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. To be successful, you will have the following skills & experience:

• Qualifications in Information Technology, Business Analysis, or a related discipline, or equivalent experience.
• Demonstrated solutioning experience and strength with documenting user stories.
• D365 Customer Engagement and Sitecore CMS functional experience and qualifications
• Demonstrated experience delivering system and process improvement initiatives.
• Advanced Microsoft Office Suite skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience analysing complex information and translating insights into actionable recommendations.
• Excellent organisational and project coordination skills with the ability to manage competing priorities.
• Exceptional stakeholder engagement, influencing, and communication skills.
• A collaborative approach and commitment to high-quality customer service.

Desirable

• Knowledge of project management methodologies and delivery frameworks.
• Experience with ITIL practices and IT Service Management (ITSM) processes.
• Exposure to technology transformation or digital improvement projects.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team recruitment@ausgrid.com.au.

Application close date: Friday 14th August (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply. By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.